Help & Info

Shipping & Delivery

Fast, Reliable, and Hassle-Free Shipping

At Wornbai, we understand how important it is for you to receive your orders on time and in perfect condition. That’s why we’ve partnered with leading logistics providers to ensure a smooth and speedy delivery process from our warehouse to your doorstep.

Shipping Options:

  • Standard Shipping: Expect your package within 3-5 business days.
  • Expedited Shipping: For those who need their items sooner, we offer a 1-2 business day delivery option.


Rates:
Shipping rates are calculated at checkout based on your delivery location and selected shipping method.

Tracking: Once your order is on its way, we’ll send you a tracking number so you can follow its journey.

Please note that shipping times might vary during peak seasons or due to unforeseen circumstances. Rest assured, we’ll keep you updated every step of the way.

From Our Warehouse to Your Doorstep

When you place an order with Wornbai, our team promptly springs into action. Our goal? To get your products off the shelf, packaged, and on their way to you as quickly as possible.

Here’s How It Works:

  1. Order Verification: Immediately after you place an order, you’ll receive an email confirmation. We then verify your order to ensure accuracy.
  2. Processing: Orders are processed within 1-2 business days. During this phase, we pick, pack, and prepare your order for shipping.
  3. Dispatch: Once processed, your order is handed over to our shipping partner and you’ll receive a notification with your tracking details.

Need It Faster? Choose our Expedited Shipping option at checkout for faster processing and delivery.

We’re committed to making your shopping experience seamless and enjoyable, from click to delivery.

Bringing Wornbai to the World

We’re excited to offer international shipping to our customers across the globe. Here’s what you need to know about bringing Wornbai products to your doorstep, no matter where you are.

Availability: International shipping is available to select countries. Please check our shipping page or contact customer service to see if we ship to your location.

Costs & Delivery Times: Shipping costs and estimated delivery times vary by destination. These will be calculated and displayed at checkout.

Customs and Import Taxes: Orders shipped outside of United States may be subject to customs fees or import taxes upon arrival. These charges are the responsibility of the customer and vary by country.

Tracking: You’ll receive a tracking number to monitor your package’s progress across borders.

Experience the joy of Wornbai wherever you are. We’re here to make sure your international shopping experience is as smooth and enjoyable as possible.

Each of these posts can be customized to fit the specific tone and style of your website, as well as any specific shipping options, rates, or policies unique to your company.

Returns & Exchanges

At Wornbai, we strive to ensure you’re completely satisfied with your purchases. If, for any reason, you’re not happy with your order, we’ve made our returns and exchanges process simple and hassle-free.

  • Returns: Items can be returned within 30 days of receipt for a full refund. Items must be unused, in their original packaging, and in sellable condition.
  • Exchanges: Love the product but need a different size or color? Exchange it for free within 30 days of receipt.
  1. Contact Us: Reach out to our customer service team via email or phone to initiate your return or exchange.
  2. Prepare Your Package: Pack the items securely, ideally in the original package.
  3. Send It Back: Attach the provided shipping label and drop off the package at your nearest shipping center.

Once we receive and inspect your returned item(s), we’ll process your refund. Please allow 5-7 business days for the refund to reflect in your account.

FAQ

Welcome to our FAQ section, where we aim to provide you with all the information you need for a smooth and enjoyable shopping experience at Wornbai. Below you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for here, please don’t hesitate to reach out to our customer service team for further assistance.

Standard shipping typically takes 3-5 business days, while expedited shipping options can get your items to you in 1-2 business days. Please note, these times are estimates and can vary based on your location and external factors such as holidays or unforeseen delays in the shipping process.

If you’re not satisfied with your purchase, you can return it within 30 days of receipt. To initiate a return, please contact our customer service team to receive a return authorization and instructions on how to send your item(s) back. Items should be returned in their original condition and packaging. Once we receive and inspect your return, we’ll process your refund or exchange as requested.

Once your order is shipped, you’ll receive a shipping confirmation email that includes a tracking number. You can use this number on our carrier’s website to track the status of your shipment. If you have any trouble tracking your order, our customer service team is here to help.

We accept a wide variety of payment methods including credit and debit cards (Visa, MasterCard, American Express), PayPal, and Wornbai gift cards. Secure transactions are our top priority, so you can rest assured your information is safe when you shop with us.

Our products are sourced and manufactured in the United States, specifically focusing on local. We’re committed to ethical sourcing and ensuring that all our products are made under fair labor conditions. 

We pride ourselves on the quality of our materials, ensuring that they not only meet our high standards but are also sustainable and ethically sourced. Material information can be found on the product details page for each item. Our range includes organic cotton, recycled polyester, and other eco-friendly materials. If you have questions about a specific item, our customer service team is more than happy to provide additional information.